FAQ & Policy


  • Ready To Ship (RTS) - Ships in approximately 1-2 business days, unless personalization is requested, then shipped in approximately 10-12 business days.
  • Custom Tumblers/Items: 2-3 weeks.
  • Custom Pens: 1- 2 weeks.
  • Apparel: 1 week.
  • Apparel with custom decal: 2 weeks.
  • Staplers: 1 week.

This time does not include weekends or holidays. If your order is placed on a weekend, please know TAT starts on the next closest business day. This TAT does not include shipping time. 


  • If the package is shipped through USPS then you, the customer, will have to file a claim by visiting their website or clicking here. Unfortunately, once USPS has your package there is nothing I can do on my end since it is out of my control, and jurisdiction. 
  • If the packaged shipped UPS then you, the customer, will contact me via email at thedaintydaisy01@gmail.com and include the order number in the subject header, with as much information as possible, including screenshots of what the tracking says on your end. I will file a claim for you, and UPS may contact you to confirm details. Please make sure you include a good phone number in that email to make sure they are able to reach you if necessary. 
  • Please be aware that once your package has been scanned at either USPS and UPS and it leaves my hands, I know as much as you do when it comes to tracking information and shipping delays. What you see on your end is exactly what I see on my end. This means if you notice your tracking is saying your package is being held at a hub, not moving after it arrives in a certain city, or doing a tour around the US, you will need to contact the shipping service provider. I cannot provide any more or different insight in regard to the tracking. 


  • Once your order is placed, please allow the estimated TAT to create your tumbler. This does not include shipping time. Shipping method is chosen by the customer.
  • You’ll receive tracking info through an AUTOMATED EMAIL once a label has been printed. Please be aware that I only ship out once or twice a week. This means you’ll receive an email containing shipping & tracking info, BUT you won’t see movement on tracking until they are picked up. 


  • Due to the nature of my work, I don't accept returns, exchanges, or cancellations. 
  • Changes to your orders may not be made after your order has been placed. This includes but is not limited to, shipping address change, name changes, personalization changes, etc. 


  • Please make sure you input the correct codes/discounts at checkout. I cannot refund the difference if a code/discount doesn’t work for you after checkout. However, you may contact me before checkout, and I can help with any issues. 


Each tumbler is handmade, so no cup is EXACTLY the same! Due to the handmade nature of these tumblers, minor imperfections are sometimes unavoidable. I make every effort to ensure that your cup is perfect before presenting it to you. The item you see pictured is to visualize what this item will look like once it is finished. Since all items are handmade by me, and due to the custom nature of the items, I will do my best to re-create the listed pictures. There is no guarantee that they will look the exact same as pictured. Please reach out to me if you have any questions.

Every Tumbler is made with the highest quality glitter, vinyl, and FDA Approved Food Safe Epoxy (Resin) that gives each tumbler high shine and a glass-like smoothness finish.


By purchasing products, you are agreeing to:

  1. Once your order has been placed, I will NOT allow any changes to be made. This prevents me from making any mistakes and delaying your order. 
  2. I do not send daily/regular order updates. I wish I could, but I do not have enough hours in the day and try get as much work time as possible to get orders out in a timely manner. This takes time away from me being able to do that. However, you may always email me at thedaintydaisytumblers.com
  3. Custom Orders will ALWAYS take longer to complete. Please allow 2-3 weeks if you’ve placed a Custom Order.
Because these items are custom & handmade, I do not accept cancellations, returns, refunds or exchanges.